Terms and Conditions
- Definitions and Acceptance of terms
Welcome to the www.bookingadvisors.com (the “Website”) which is owned, published and maintained by Booking Advisors Ltd (hereinafter referred to as “Booking Advisors”).
For our better understanding, the terms “we”, “us”, and “our” also refer to Booking Advisors Ltd. The term “you” refers to the customer visiting the Website for enquiring and/or booking a service through us on this website or through our customer service agents/staff.
The most current and updated version of the TAC can be reviewed by clicking on the “Terms and Conditions”
hypertext link located at the bottom of the website.
The Terms and Conditions are a legal Agreement between person (s) using our website (hereinafter referred to as User/s) and Booking Advisors.
User (s) availing services from this website shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement.
We reserve the right to amend, replace or delete any terms and conditions of this agreement at any time and update it accordingly. Please return to this page periodically to review any changes.
Booking Advisors reserves the right, in its sole discretion, at any time to change or discontinue any aspect or feature of its website, to terminate the access to the website or its related sales channels & services, even without notice to User (s), for general maintenance or any necessary and required reason whatsoever.
- Description of Services
Booking Advisors is an online Travel portal which is currently mainly for air tickets booking dedicated to providing quality services to its partners/clients. We have access to ticketing with more than 500 airlines including 120 low cost carriers, around the world.
Very soon we shall also provide our users with tour/holiday packages, transfers including car
rental and hotels.
The services, including any updates, enhancements, new features, are subject to the TAC.
- User Conduct
Booking Advisors portal contains copyrighted material, trademarks and any other proprietary information, including but not limited to, text, software, photos, videos, graphics and the entire content of www.bookingadvisors.com are copyrighted as a collective work under the local copyright laws.
User may not modify, publish, transmit, participate in the transfer or sale, or in any way to exploit any of the content, in whole or in part.
- Membership/subscription Account, Password and Security
If any Booking Advisors’ services require User to open an account, User must complete the registration process for Login by providing current, complete and accurate information as prompted by the applicable
registration form. User also will choose a password and a user name and protect them. User is entirely responsible for maintaining the confidentiality of its password and account. Furthermore, User is entirely responsible for any and all activities that occur under User’s account.
User agrees to notify Booking Advisors immediately of any unauthorized use of its account or any other breach of security. We will not be liable for any loss that User may incur as a result someone else using User’s
password or account, either with or without User’s knowledge. However, User could be held liable for losses incurred by Booking Advisors or another party due to someone else using User’s account or password to harm our website. User may not use anyone else’s account at any time, without the permission of the account holder.
From our side, we also always seek to use reasonable/possible organizational, technical, and administrative measures to protect your personal information within our website/organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.
- Safety of data downloaded
The User (s) undertakes and agrees that any material and/or data downloaded or otherwise obtained through the use of the Website is done entirely at his/her own discretion and risk and he/she will be solely responsible for any damage to its computer systems or loss of data that results from the download of such material and/or data.
Nevertheless, Booking Advisors always make its best endeavors to ensure that the content on its website or other information channels linked to its website are free of any virus and/or malware. You should also take necessary measures for the safety of your computer against such possible threats.
- Use of the website and proprietary rights
All Booking Advisors’ services/contents on its website are for the User’s personal and non-commercial use. The User may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivate works form, transfer, or sell any information/content obtained from its website.
The User hereby, specifically authorizes Booking Advisors to contact him/her from time to time with offers, on various services through direct emailers, telephone calls, Short Messaging Services (SMS) or any other medium.
- Prohibited Activities on our website
It is prohibited to use any device, software, or other actions that interfere or prevent the normal and smooth operation of our website. You must not misuse our website by knowingly or technologically harmful.
- Reservation, Purchase and Payment
First of all, you as a user should be at least 18 years of age and/or possess the legal authority to enter into this agreement for using our website in accordance with all the terms and conditions herein. You are accountable for any bookings made by persons under your direction or control. You should also warrant that all information supplied by you or on your behalf, or by members of your family or others in using the website is true and accurate. Without limitation, any exploratory, false, or fraudulent reservation/booking is prohibited.
A reservation is not completed until booked/confirmed/ticketed. We are not responsible for any transaction that is declined or not reached us on time for any reason, nor are we responsible for any changes in fare or any other charges that may occur during our verification process.
You can pay for purchasing Booking Advisors services via one of the following
- Credit/debit card
- Asia Hawala
- Direct payment to any of our offices
- Others to be agreed by both sides
- Airline/Air tickets
As due to the operational needs of each airline, they often make changes to the flights that they are currently operating such as flight number changes, time changes, routing, date changes and or cancellations
Booking Advisors does not assume any liability whatsoever for any changes or for flights which are cancelled, missed or not connecting due to any scheduled changes made by the airlines.
We shall make every attempt to notify the customer (s) of any changes, but it is always recommended to contact the airline to reconfirm your flight (s) 72 or at least 24 hours prior to departure.
Most airline tickets are no changeable, transferable and non-refundable.
- Baggage Policy
As nowadays, most airlines charge baggage fees even for the first bag checked-in, then we recommend travelling light to reduce these costs especially when there two or more airlines involved for connecting flights when you may have to reclaim bags at the connecting airport and check-in again to continue your journey. You are advised that in these cases if you have excess baggage, you will have to pay for it assessed by each airline. To locate the fees on baggage check-in, you have to visit each related airline’s website and look for Baggage Fees link/section; otherwise you can also contact us for assistance.
- Hotel and other Accommodation
Your reservation (s) will be confirmed when it is booked and paid by credit/debit and other payment modes mentioned in this agreement. The prepaid charges will be for the services you have requested and for others such as phone calls, minibar, internet access, resort fees, local/community taxes, meals, movies, games, parking, energy surcharges, cleaning fees, etc. Accommodation rates are guaranteed only at the time of booking.
Some hotels will require a voucher at check-in and it is recommended that you always have a copy of your voucher or email you either received from us or directly from the supplier when your booking was made.
In most cases, once your booking is confirmed and paid, no refunds are acceptable in case of any changes or cancellation. It is recommended to check cancellation/change policy for the hotel prior booking.
If you are not going to check-in for your booking, you have to contact the hotel directly, otherwise depending on the hotel restrictions and terms/rules you may be charged penalties or loose the entire amount of your booking in case of No-Show.
Also note that no refunds will be issued for unused room nights due to early departures.
- Car/Vehicle Rental
Generally speaking most of the car rentals include a fixed service as non-refundable which will be charged at the time of booking and you have to ask for such an amount if applicable.
For you to avoid any unexpected charges/fees or restrictions, please read the car rentals rules and regulations usually mentioned in their “Important Rental Information” document so as you are aware of all details regarding their policies and rental location for pick-up and drop-off for the selected vehicle.
You will be responsible for any rental charges not pre-paid (taxes, fees, additional hours or days and other charges such as damages and theft of the car if not included in your car insurance policy, etc) at the time of drop-off. Please verify all possible fees/charges and rental details with the car agency/company.
If you hire a car and it gets damaged or stolen the car hire excess insurance policy can cover you for excess charges by the car rental company i.e. for damage via Collision Damage Waiver and theft via Loss Damage Waiver. Make sure to discuss these with the car rental company.
Some car rental companies require a minimum age so as be able to rent a car. Car rental reservations/booking cannot be transferred from one person to another.
Usually the given rates by car rental companies are for drivers over the age of 25. Rental restrictions may also apply for drivers over the age of 64. It is recommended that you learn about all restrictions prior to picking up of the vehicle.
In most cases, rates and terms for the rental are specific to your country of residence and the car rental agency/company reserves the right either to deny service or charge you differently.
You have to bear in mind that insurance coverage for vehicles, property, liability, theft, or personal injury is the responsibility of the person (s) renting the vehicle so as the renter to meet the minimum and/or full required coverage.
When you travel outside of your residence country, make sure you have always your international driving license with you as almost in all countries such a license/permit will be required in order be able to drive.
- Holiday/Vacation Packages
The Holiday Package Terms and Conditions mentioned below supersede any individual product’s terms and conditions such as the Airline ticket, the Hotel, the Car Rental and the attractions/excursions and their related services supplement any area not covered by the Holiday Package Terms and Conditions.
- All prices are in United State Dollars (USD);
- All holiday/vacation packages are non-refundable and non-transferable;
- The full payment is required for purchase and booking of the Vacation Package;
- No portion of the Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation is received by us;
- It is your sole responsibility to have with you a valid passport, entry visa and transit visa and other proper and necessary documents you may need to enter the country (s) as your holidays/visited destination (s);
- You will not be entitled to any refunds whatsoever if you travel with improper/insufficient travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your purchased vacation holidays;
- Each portion of your purchased vacation package is provided by a separate airline, hotel, rental Car Company and other travel service providers (each known as a “Travel Supplier”). In the event that a Travel Supplier is cancelling a portion of your Vacation Package, we will contact the related Travel Supplier on your behalf and find out the reasons for the cancelations and ask for alternative arrangements and/or compensation if will apply. However, we will not be held responsible for the performance of the Travel Supplier and for the reimbursement of money you have paid for the package if the Travel Supplier fails to perform its obligations;
- Once a holiday package is booked and purchased, some or all of its components may be non-refundable. A whole package or some parts/components of it can only be cancelled according to the cancellation rules of each individual travel product component forming the package;
- You will be responsible for any or all cancellation fees assessed by Booking Advisors and Travel Suppliers for the bookings made with airline (s), hotel (s), car rental (s) and other travel and tourism related services you purchased as a package;
- When your trip is commenced then no changes will be allowed and no refunds will be made for early check-out and/or car rental return, and/or any unused portion of the Holidays Package;
- If a change or a cancellation is allowed for your vacation package, Booking Advisors’ service fees for processing such changes or cancellation will apply per-ticket for flights, per room per night for hotel and car booking in addition to nay fare difference at the time of change or cancellation and any applicable Travel Supplier fees;
- In the event that a portion of your holiday package is refundable, then the refundable portion thereof will be refunded less any cancellation fee (s);
- Any request for changes are subject to availability, limitations and restrictions determined by Travel Suppliers. Please be note that changes will be very limited during the peak travel period;
- Booking Advisors strongly recommends you to purchase the related travel insurance, which may help to recover certain change and cancellation fees by adding protection to your vacation package.
- Cancelation and Refund
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking unless otherwise accepted by any third parties suppliers the services of which are booked and paid through us. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time and their use.
We cannot provide a specific time for how long it may take for such requested refund to be processed and completed. When we receive your cancellation request, we will work with the related supplier (s) such as airlines, hotels, car-rental companies to generate a waiver based on each supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable.
- General Disclaimer and Release
Booking Advisors shall not be held liable for failure of any involved suppliers to perform properly for delivery of any travel services, including but not limited to airlines, hotels, cruise lines, railroads, bus/coaches, car rental agencies, tour operators, etc and also assumes no responsibility for actions relating to travel services beyond its control.
If a supplier defaults prior to providing services to you for which the payment has been made, you may pursue any appeal against the supplier for refund. However, we warrant the provision of the highest possible standards of services as we always do our best for selecting suppliers so as to protect you from such possible defaults. Needless to say, that we shall also help to protect you against any such faults as much as we can.
If you have purchased trip/travel protection insurance, you must read, understand and agree to the description of coverage.
- International Travel
Although most travel, including travel to international destinations is completed without incident, travel to certain destinations may involve greater risks than others. We urge you to review and evaluate travel prohibitions, warning, announcements, and advisories issued by the government and the aviation administration before booking travel to international destinations.
- Links to Third Party Sites
Booking Advisors website may contain links to other websites. The linked sites are not under our control and hence we are responsible for the content of any linked site, or any changes and updates to a linked site. Booking Advisors is providing such links to you only as a convenience.
- Force Majeure- Disclaimer of Warranty; Limitation of Liability
Booking Advisors will not be responsible for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, power failure, network failure, failures of third party service providers (including providers of internet services and telecommunications).
We reserve the right. In our sole discretion and without liability, to immediately terminate User’s account and your access to all or part of the website with or without notice in the event of any conduct by User which considers being unacceptable, or in the event of any breach of the obligations of this Agreement by User.
The terms and conditions of this agreement are severable as in the event at any provision of the Terms and Conditions is determined unenforceable or invalid, then such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any remaining provisions.
If any provision (s) of this agreement is determined to be invalid or unenforceable in whole or in part, then such invalidity or unenforceability shall attach only to such provision (s) or part (s) and the remaining part of such provisions (s) and all other provisions of this agreement shall continue to be in full force and effect.
- Dispute Resolution
Our mission is always to have satisfied customers and thus customer satisfaction is the foundation of our fast grow and success. Therefore, if a dispute arises between you and us, our goal will be to resolve the dispute quickly in a fair and cost-effective way. You and we shall resolve any dispute, claim or controversy arising out of or relating to your use of our website, Terms and Conditions or Services a mutually agreed by the Parties.
Any claims/disputes can be resolved via binding arbitration agreed by both Parties.